1. Cancellation Policy:

a. Order Cancellation by Customer:

• Customers can request order cancellation before the order is dispatched.
• To cancel an order, customers must contact our customer support team with the order details.

b. Cancellation by the Website:

• The website reserves the right to cancel an order in the event of product unavailability, pricing errors, or other unforeseen circumstances.
• Customers will be notified of cancellations, and a full refund will be processed.

2. Refund Policy:

a. Refunds for Cancelled Orders:

• If an order is canceled before dispatch, a full refund will be issued to the original payment method.
• The refund will be processed within 7 business days.

b. Refunds for Returned Products:

• Customers may return products within 7 days of receiving the order.
• Products must be in their original condition, unopened, and unused.
• Refunds will be processed once the returned products are received and inspected.
• Shipping fees are non-refundable.

c. Refunds for Defective or Incorrect Products:

• If a product is defective or incorrect, customers must contact customer support within 7 days of receiving the order.
• The website will arrange for return shipping and issue a full refund or replacement upon inspection.

d. Refund Processing Time:

• Refunds will be processed within 5 business days after the return is approved.
• The actual time it takes for the refund to be reflected in the customer's account may vary based on the payment method and financial institution.

3. Refund Exclusions:

• No refunds will be provided for products that have been opened, used, or damaged by the customer.
• Refunds will not be issued if the customer fails to return the product within the specified timeframe.

4. Contact Information:

• For cancellations and refund inquiries, customers can contact our customer support team at support@drapplehealthcare.com.
• Our customer support team is available  24*7.

5. Changes to the Policy:

• The website reserves the right to update or modify this cancellation and refund policy at any time.
• Customers will be notified of any changes through the website.

By placing an order on our website, customers acknowledge and agree to abide by the terms of this cancellation and refund policy.