Cancellation & Refund Policy
At Dr Apple Healthcare, we believe in clear communication, fair service practices, and a smooth patient experience. This policy explains how cancellations, rescheduling, payment issues, and refund requests are handled for our healthcare services.
Easy Cancellation
Request cancellation before service confirmation, sample collection, consultation, or visit assignment.
Secure Refunds
Eligible refunds are processed safely through the original mode of payment.
Support Assistance
Our support team helps review your request and guide you with the next steps.
When Cancellation & Refund May Apply
Appointment Cancellation
Doctor consultations, diagnostic bookings, homecare visits, or other healthcare appointments may be cancelled before the scheduled time, depending on the current booking status and service availability.
Duplicate or Failed Payment
If your payment is deducted twice, transaction fails after deduction, or payment confirmation is not received, our team will verify the transaction and process the eligible refund as per payment gateway status.
Service Not Delivered
If a confirmed service cannot be delivered due to unavoidable reasons from Dr Apple Healthcare’s side, the customer may be eligible for rescheduling, service adjustment, or refund after verification.
Non-Refundable Cases
Refunds may not be applicable once sample collection is completed, consultation has started, report processing begins, medicine/order is dispatched, or a healthcare professional has already visited or been assigned.
Refund Request Process
Submit Your Request
Contact Dr Apple Healthcare support with your booking details, registered mobile number, payment reference, and reason for cancellation or refund request.
Verification by Support Team
Our team will verify your booking status, payment status, service progress, and refund eligibility based on the applicable healthcare service category.
Approval & Processing
Once approved, the refund will be initiated through the original payment method. Bank or payment gateway timelines may apply after refund initiation.
Confirmation Update
You will receive confirmation once the refund request has been reviewed or processed by our support team.
Important Note
Dr Apple Healthcare reserves the right to approve, reject, or partially process cancellation and refund requests based on service type, booking status, medical partner confirmation, and payment verification.
Need Help With Cancellation or Refund?
For booking cancellation, refund status, failed payment, duplicate payment, or service-related concerns, please connect with Dr Apple Healthcare support.
